> Source: [sk99012](https://support.checkpoint.com/results/sk/sk99012) # sk99012 - SmartEndpoint unable to connect to Endpoint server after migration from Windows to Gaia | Property | Value | |----------|-------| | Solution ID | sk99012 | | Date Created | 2014-03-31 | | Last Modified | 2018-04-25 | | Technical Level | General | | Products | Endpoint Security | | Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 | | OS | Gaia | ## Symptoms - * "Endpoint Management Server not started" error when launching Endpoint GUI. * In server_messages.log we see the message: Attempt (attempt number) to read token.txt failed, probably because fwm process is not ready and token.txt is not initialized yet * In server_messages.log we see the message: WARN - Can't load server.xml from /opt/CPuepm-R77/engine/conf/server.xml * In server_messages.log we see the message: WARN - Permissions incorrect, read permission is not allowed on the file. ## Cause There might be insufficient permissions for some files under $UEPMDIR/engine/conf/ on the server. ## Solution 1. Go to *$UEPMDIR/engine/conf/* 2. To see the current permissions, run the command: ls -la 3. Compare the permissions and the owner of each folder and file to the following: ``` -rw-r--r-- 1 cpep_user cpep_user 4621 Sep 11 2013 activemq.xml ``` ``` -rwxrwx--- 1 admin cpep_user 4572 Aug 29 2013 activemq.xml.template ``` ``` drwxrws--- 2 admin cpep_user 4096 Sep 11 2013 cert ``` ``` -rwxrwx--- 1 admin cpep_user 1637 Aug 29 2013 cp-server.xml ``` ``` -rw-rw-r-- 1 admin cpep_user 217 Sep 11 2013 cptnl_srv.conf ``` ``` -rwxrwx--- 1 admin cpep_user 121 Aug 29 2013 ds.global.properties ``` ``` -rwxrwx--- 1 admin cpep_user 560 Aug 29 2013 ds.local.properties ``` ``` -rwxrwx--- 1 admin cpep_user 347 Aug 29 2013 ds_krb5.conf ``` ``` -rwxrwx--- 1 admin cpep_user 540 Aug 29 2013 ds_krb5.policy ``` ``` -rw-rw-r-- 1 cpep_user cpep_user 9031 Oct 25 09:22 epsNetwork ``` ``` -rwxrwx--- 1 admin cpep_user 554 Sep 11 2013 global.properties ``` ``` -rw-rw-r-- 1 admin cpep_user 554 Mar 30 10:33 global.properties.backup ``` ``` -rwxrwx--- 1 admin cpep_user 132 Aug 29 2013 gsseg_jaas.conf ``` ``` drwxrws--- 2 admin cpep_user 4096 Sep 11 2013 jk ``` ``` -rw-rw---- 1 cpep_user cpep_user 4825 Mar 26 15:01 local.properties ``` ``` -rw-rw-r-- 1 admin cpep_user 4825 Mar 30 10:33 local.properties.backup ``` ``` -rw-r--r-- 1 cpep_user cpep_user 4825 Sep 11 2013 local.properties.original ``` ``` -rw-rw---- 1 admin cpep_user 0 Mar 30 11:40 per.txt ``` ``` drwxrws--- 4 admin cpep_user 4096 Sep 11 2013 policy ``` ``` drwxrws--- 3 admin cpep_user 4096 Sep 11 2013 sandbox ``` ``` -rwxrwx--- 1 admin cpep_user 1783 Aug 29 2013 server.xml ``` ``` drwxrws--- 2 admin cpep_user 4096 Mar 30 10:33 ssl ``` ``` drwxrws--- 3 admin cpep_user 4096 Sep 11 2013 templ ``` ``` -rw-rw---- 1 admin cpep_user 38 Mar 30 10:33 token.txt ``` ``` -rwxrwx--- 1 admin cpep_user 5982 Aug 29 2013 uepmConfig.xml ``` ``` drwxrws--- 4 admin cpep_user 4096 Sep 11 2013 updates ``` ``` -rwxrwx--- 1 admin cpep_user 4097 Aug 29 2013 web.xml ```

4. If there are incompatibilities between the permission on the server to the above, run the commands: 1. To change the permissions, run : *chmod* Example: *#chmod 770 global.properties* 770 means the following permissions: *-rwxrwx---*
2. To change the owner\\group, run: *chown* Example: *#chown admin.cpep_user token.txt* It means: *Owner: admin* *Group: cpep_user*
If the permissions are correct, [Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html). For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case. --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content