> Source: [sk98746](https://support.checkpoint.com/results/sk/sk98746)

# sk98746 - SmartEndpoint shows new Endpoint Policy Server as not connected

| Property | Value |
|----------|-------|
| Solution ID | sk98746 |
| Date Created | 2014-02-27 |
| Last Modified | 2015-12-31 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartEndpoint shows new Endpoint Policy Server as not connected:

  1. SmartEndpoint GUI - go to '`Reporting`' tab - expand '`Activity Reports`' - click on '`Endpoint Policy Servers Status`'.
  2. Click on '`Not active`' either in the pie-chart, or in the chart legend.
  3. The '`Last Contacted Policy Server Last Contact`' column shows either '`N/A`'.

  <br />

  <br />

* `messages_logs` file from the new Endpoint Policy Server contains errors similar to these:

  ```
  
  [2014-02-19 11:45:27,285] WARN - Error deleting file: /opt/CPuepm-R77/engine/webapps/CP/cache/INSTALLER/071A8FAF-10FF-417C-A25B-C87B9F4472C3.0.cpfd.1392828327144 
  [2014-02-19 11:45:27,285] WARN - Error performing sync with EPS: Error deleting file: /opt/CPuepm-R77/engine/webapps/CP/cache/INSTALLER/071A8FAF-10FF-417C-A25B-C87B9F4472C3.0.cpfd.1392828327144
  ```

## Cause

* Security Management Server was either migrated from Windows OS or restored from a Migrate/Export file without the '`-include-msi-files`' flag.   

* The '`$FWDIR/SMC_Files/uepm/msi`' directory was copied manually to the Security Management Server.  

* The correct read/write execute permissions were not applied to the '`$FWDIR/conf/SMC_Files/uepm/msi`' directory on the Security Management Server.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content