> Source: [sk98317](https://support.checkpoint.com/results/sk/sk98317)

# sk98317 - Connectivity problems between the Security Gateway and the Log Server

| Property | Value |
|----------|-------|
| Solution ID | sk98317 |
| Date Created | 2014-01-27 |
| Last Modified | 2025-04-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * **This SK article describes different scenarios of logging connectivity problems. Each issue has its own cause and solution.**   

* Security Management server does not receive logs sent by the Security Gateway, while Security Gateway does not log locally either.  

* "`Log server went down`" error message in the logs.  

* "`<Number> of log entries were not sent to log server <name> because of high load, but were instead sent to backup`" error message in the logs.  

* "`Sys_message: "too many logs, lost some"`" error message in the logs.  

* "`sys_message: "started sending log to localhost"`" error message in the logs.  

* Security Gateway stopped logging externally, or is logging locally.  

* Security Gateway sends logs to the Secondary Log Server, instead of Security Management Server / Primary Log Server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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