> Source: [sk98256](https://support.checkpoint.com/results/sk/sk98256)

# sk98256 - Remote Access VPN Authentication fails with the "Access denied - wrong user name or password" error 

| Property | Value |
|----------|-------|
| Solution ID | sk98256 |
| Date Created | 2014-01-24 |
| Last Modified | 2020-10-28 |
| Technical Level | Advanced |

## Symptoms

- * Remote Access VPN Authentication fails with the "`Access denied - wrong user name or password`" error after upgrade of Security Management Server / Multi-Domain Security Management Server.  

* SmartView Tracker logs show: "`reason: Client Encryption: User unknown.`"  

* Debug of VPND daemon (per [sk89940](http://supportcontent.checkpoint.com/solutions?id=sk89940)) shows:  

  `
  `
  * create_interesting_group: Found *NUMBER* relevant groups. Sorting and removing duplicates, APNs and All Users  

  * create_interesting_group: au_prepare_groups failed to create interesting_groups

## Cause

VPND daemon tries to validate all the objects in the "Participant user groups" of the Remote Access Community.

If the object "VPN-1 Embedded devices defined as Remote Access" is included, VPND fails and no Remote Access user can authenticate.

## Solution

This solution requires authentication. Please log in to view the full solution.

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