> Source: [sk98235](https://support.checkpoint.com/results/sk/sk98235)

# sk98235 - UserCheck Portal is not presented when HTTPS traffic is blocked

| Property | Value |
|----------|-------|
| Solution ID | sk98235 |
| Date Created | 2014-01-30 |
| Last Modified | 2021-03-30 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- * Web browser shows the message:  
  `connection has been reset`  

* HTTPS traffic is blocked according to the rulebase of the Application Control blade. However, UserCheck Portal is not presented.  

* Kernel debug of the UC module ('`fw ctl debug -m UC all`') shows the following errors:

  ```
  
  [SID: 00000] {webapi} uc_can_redirect: URL: < NULL >;
  [SID: 00000] {webapi} uc_can_redirect: Content-Type: Unknown;
  [SID: 00000] {webapi} uc_can_redirect: user-agent: Unknown;
  [SID: 00000] {webapi} uc_can_redirect: URL is empty! cant redirect;
  [SID: 00000] {webapi} is_rule_action_resolved_to_block: Action or default action is block, sending redirect anyway;
  [SID: 00000] {webapi} uc_can_redirect: we can redirect this request;
  [SID: 00000] {webapi} user_check_web_action: we can redirect;
  [SID: 00000] {webapi} uc_create_incident_opaque: Entering...;
  [SID: 00000] {webapi} uc_create_incident_id: Entering...;
  [SID: 00000] {webapi} uc_create_incident_id: Created incident ...;
  [SID: 00000] {webapi} uc_set_incident_attr: Added entry 1 of type 0 with value
  [SID: 00000] {webapi} uc_set_incident_attr: Added entry 2 of type 4 with value Application Control;
  [SID: 00000] {webapi} uc_set_incident_attr: Added entry 3 of type 2 with value application_name;
  [SID: 00000] {webapi} uc_set_incident_attr: Added entry 4 of type 3 with value Rapidshare;
  [SID: 00000] {webapi} uc_set_incident_attr:
  ```

## Cause

Security Gateway cannot read the SSL content.

## Solution

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