> Source: [sk98121](https://support.checkpoint.com/results/sk/sk98121)

# sk98121 - Remote VPN users are rejected by Security Gateway with "reached the number of purchased licenses" log in SmartView Tracker

| Property | Value |
|----------|-------|
| Solution ID | sk98121 |
| Date Created | 2014-01-09 |
| Last Modified | 2016-01-26 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server, Endpoint Security |
| Versions | R82.10, R82, R81.20, R82.10, Cloud, R81.20, R82, E89.X, E88.X |

## Symptoms

- * Remote VPN users are rejected by Security Gateway R65 / R70.X with the following log in SmartView Tracker:

  ```
  
  Type: Log
  Action: Reject
  Reject Reason: IKE failure
  Information: OM: USERNAME tried to connect, but you have reached the number of purchased licenses.
  Encryption Scheme: IKE
  Product: VPN-1 Power/UTM
  Subproduct: VPN
  ```

* "CPVP-VSC-5-NGX+5000" license is installed on Security Management Server / MDS level of Multi-Domain Server.  

* Installing the "CPVP-VSC-5000-NGX" license on Security Management Server / MDS level of Multi-Domain Server and installing the policy resolves the issue.

## Solution

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