> Source: [sk97951](https://support.checkpoint.com/results/sk/sk97951)

# sk97951 - UserCheck block page not displayed when accessing blocked site as per URL Filtering policy

| Property | Value |
|----------|-------|
| Solution ID | sk97951 |
| Date Created | 2013-12-30 |
| Last Modified | 2018-10-10 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * UserCheck Block page is not displayed when users connect from the internal interfaces, even with the UserCheck portal or the Main URL field being configured as the primary URL for the web portal that shows the UserCheck notifications.  

* HTTPS Inspection and HTTP/HTTPS Proxy is not enabled on the Security Gateway.

## Cause

In the Security Gateway object properties - "`UserCheck`" pane - "`Accessibility`" section - the option "`Through internal interfaces`" is selected. However, the option "`Including DMZ internal interfaces`" or the option "`Including undefined internal interfaces`" was not selected.

## Solution

Follow these steps:

1. Open Security Gateway object properties.   

2. Go to '`UserCheck`' pane.   

3. In the '`Accessibility`' section, click on '`Edit...`' button.   

4. Configure the interfaces on the Security Gateway, through which the UserCheck portal can be accessed.   

   Select the options below, according to where the users are connecting from, so they are redirected to the UserCheck portal:   

   * Through all interfaces   

   * Through internal interfaces   

     * *Including undefined internal interfaces* - select this option, if users are connecting through the internal interfaces   

     * *Including DMZ internal interfaces* - select this option, if users are connecting through the DMZ internal interface   

     * *Including VPN encrypted interfaces*

     <br />

     <br />

   * According to the Firewall Policy (select this option if there is a rule that states who can access the portal)

   <br />

   <br />

5. Click on '`OK`' to apply the settings.   

6. Save the changes: go to '`File`' menu - click on '`Save`'.   

7. Install policy onto involved Security Gateways.

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