> Source: [sk97793](https://support.checkpoint.com/results/sk/sk97793)

# sk97793 - When generating a license form the User Center, the "Get License File" button is not available

| Property | Value |
|----------|-------|
| Solution ID | sk97793 |
| Date Created | 2013-12-26 |
| Last Modified | 2025-06-17 |
| Technical Level | General |
| Products | Licensing, User Center |
| Versions | Not Version-Specific, Not Version-Specific |

## Symptoms

- * When generating a license form the User Center, the "`Get License File`" button is not available:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk97793/1.jpg "To see in full size, open the image in a new tab/window")
* The following window appears:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk97793/2.jpg "To see in full size, open the image in a new tab/window")

## Cause

Too many Blades are attached to the appliance (due to duplicates or blades added mistakenly).

This causes the license string to be too long, which prevents the license from being generated (in case changes were made, e.g., IP address was changed) and being downloaded.

This may also be caused by an internal issue with your user center account which can be resolved by MIS.

## Solution

<br />

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

Ask to remove the unnecessary blades attached to the appliance and check if this is caused by an internal issue.

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