> Source: [sk97777](https://support.checkpoint.com/results/sk/sk97777)

# sk97777 - SmartView Monitor shows "subscription Status: Unknown" for Anti-Bot, Anti-Spam, or Anti-Virus blades

| Property | Value |
|----------|-------|
| Solution ID | sk97777 |
| Date Created | 2013-12-18 |
| Last Modified | 2019-02-28 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.10, R82.20, R82.20, R82, R81.20, R81.20, R82, R82.20 |

## Symptoms

- * When clicking on a Security Gateway object in SmartView Monitor, the following status is shown in "`Anti-Bot & Anti-Virus`" section:

  `
  `
  * Anti-Bot subscription Status: Unknown
  * Anti-Spam subscription Status: Unknown
  * Anti-Virus subscription Status: Unknown

  <br />

  <br />

* When clicking on '`More...`' in "`Anti-Bot & Anti-Virus`" section, the '`Anti-Spam`' information is not displayed at all.

* When clicking on '`More...`' in "`Anti-Spam`" section, the Anti-Spam '`General Info`' appears correctly.

## Cause

SmartView Monitor does not report correct "Status" if none of these three blades has a valid license - Anti-Bot, Anti-Spam, and Anti-Virus.

In addition, the Anti-Spam information should not appear in the "`Anti-Bot & Anti-Virus`" section.

## Solution

This solution requires authentication. Please log in to view the full solution.

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