> Source: [sk97251](https://support.checkpoint.com/results/sk/sk97251) # sk97251 - Using the Check Point Appliance Hardware Diagnostic Tool | Property | Value | |----------|-------| | Solution ID | sk97251 | | Date Created | 2013-11-20 | | Last Modified | 2025-09-15 | | Technical Level | General | | Products | Security Gateway, Security Management Server, Hardware | | Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, Not Version-Specific, R82.20 | | OS | Gaia | | Platform | Smart-1, 15000, 3000, 5000, 3900, TE | ## Solution **Important Notes:** * **This article applies only to appliances that run versions R77.30 or lower.** * **In higher versions, the applicable Hardware Diagnostic Tool is integrated:** * **You can use the LCD on the appliance.** * **You can connect to the appliance through Console port, reboot the appliance, press any key to enter the Boot Menu, and select "HW Diagnostics".** * **Related solutions:** * **For R81.20 and higher: [sk171436 - HealthCheck Point (HCP) Release Updates](https://support.checkpoint.com/results/sk/sk171436)** * **For R80 and higher: [sk121447 - How to perform an automated health check of a Gaia based system](https://support.checkpoint.com/results/sk/sk121447)** **Table of Contents:** * Overview * Supported Check Point appliances * Recommended Usage * Limitations * Using the Diagnostic Tool * Troubleshooting * Known Issues * Revision History Overview {#Overview} -------------------- Use the Diagnostic Tool (Appliance Hardware Diagnostic Tool) to make sure that the Check Point appliance hardware is working properly and complies with the appliance specifications. The Diagnostic Tool is installed on Check Point appliances that are shipped with factory installed images of R76 and later. Supported Check Point appliances {#Supported Check Point appliances} -------------------------------------------------------------------- The Diagnostic Tool is supported ***only*** on these appliances: Enter the string to filter this table: |------------------------------------------------|--------------------------------------------------------------------|-----------------------------------------------------------------| | Appliance Series | Appliance Models | Is Model Supported? | | 23000 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 21000 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 15000 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 13000 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 12000 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 5000 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 4000 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 3900 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 3000 | 3800, 3600, 3200 | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | 3000 | 3100 | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | 2200 | 2200 | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | Smart-1 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | Threat Emulation | * TE2000 * TE1000 * TE250 | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | Threat Emulation | * TE2000X * TE1000X * TE250X * TE100X * TE2000XN * TE250XN | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | Maestro Security Appliances | See [sk162373](https://support.checkpoint.com/results/sk/sk162373) | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | Scalable Chassis 40000 / 60000 | All models (only R76SP.50 and lower) | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | Quantum Spark appliances with Gaia Embedded OS | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | SMB appliances with Gaia Embedded OS | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | Power-1 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | UTM-1 | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) | | IP Series appliances | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | X-Series appliances | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | Edge devices | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | Safe@Office devices | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | | Open Servers | All models | ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) | {#Unique_ID_Supported_ModelsTable} Legend: * ![](https://sc1.checkpoint.com/sc/images/sk_images/green_V.png) - The Diagnostic Tool ***is*** supported on these servers/appliances/devices * ![](https://sc1.checkpoint.com/sc/images/sk_images/red_X.png) - The Diagnostic Tool is ***not*** supported on these servers/appliances/devices Recommended Usage {#Recommended Usage} -------------------------------------- Use the Diagnostic Tool if you think that the appliance hardware is malfunctioning. For example: boot errors, multiple reboots, connectivity problems with the line cards and NICs. Limitations {#Limitations} -------------------------- * Running the Hardware Diagnostic Tool from USB and CD-ROM is not supported on versions R80 and above. In these versions, use the built-in Diagnostic Tool. * The Diagnostic Tool provided in this article does ***not*** support the "**Spec Test**" on these appliances: * 23000 * 15000 * 5000 * 3200 * Smart-1 6000-L / 6000-XL / 600-M / 600-S * Smart-1 5050 / 5150 * Smart-1 405 / 410 / 525 / 625 For "Spec Test" on these appliances, use the built-in Diagnostic Tool. * A USB storage media is required to be plugged into the USB port on the appliance (if USB storage is not available, then [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) for a workaround). * On 21000 appliances with SAM card, testing of the SAM card is not supported. * DAC Cables are not supported for the Hardware Diagnostic Tool. * The 3900 appliances do not support the network test. Using the Diagnostic Tool {#Using the Diagnostic Tool} ------------------------------------------------------ You can use the Diagnostic Tool from the LCD panel or connect to the Console port with a Terminal emulation program. For more information about how to run the Diagnostic Tool, see the *[Appliance Hardware Diagnostic Tool Administration Guide](https://downloads.checkpoint.com/dc/download.htm?ID=25298)*. **Notes:** * For appliances that do not have the Diagnostic Tool installed, it is necessary to run the tool from a USB storage device ("LiveUSB"). This is supported on versions R77.30 and lower. * When you run Diagnostic Tool from a CD-ROM ("LiveCD"), it works much slower than when you run it from a USB storage device ("LiveUSB"). * When connecting the loopback plug, you have to wait until the interface blinks and only then insert the loopback plug (otherwise, the Networking Test might fail on that interface). * R81 and higher versions support running the Diagnostic Tool in the Expert mode. The applicable command is: `expert# diagMain` This command allows you to start the Diagnostic without rebooting to Boot Menu. However, the appliance reboots when you exit. For more information, refer to the Gaia Administration Guide for your version ([R81](https://sc1.checkpoint.com/documents/R81/WebAdminGuides/EN/CP_R81_Gaia_AdminGuide/Topics-GAG/Hardware-Diagnostics.htm?tocpath=Maintenance%7C_____5)/ [R81.10](https://sc1.checkpoint.com/documents/R81.10/WebAdminGuides/EN/CP_R81.10_Gaia_AdminGuide/Topics-GAG/Hardware-Diagnostics.htm?tocpath=Maintenance%7C_____5)/ [R81.20](https://sc1.checkpoint.com/documents/R81.10/WebAdminGuides/EN/CP_R81.10_Gaia_AdminGuide/Topics-GAG/Hardware-Diagnostics.htm?tocpath=Maintenance%7C_____5)). Download the Diagnostic Tool for your appliance: |--------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Appliance | Tool ^(1)^ | | **UTM-130 and UTM-1 270 appliances** | [![](https://sc1.checkpoint.com/sc/images/download-m.png "Diagnostic Tool for UTM-1 270 & 130")](https://support.checkpoint.com/results/download/27631) (ZIP) | | **All other appliances ^(2)^** | [![](https://sc1.checkpoint.com/sc/images/download-m.png "Diagnostic Tool for all appliances, except UTM-1 270 & 130")](https://support.checkpoint.com/results/download/25346) (ZIP) | **Important Notes:** 1. The Diagnostic Tool downloaded and installed on a USB/CD/LiveCD is only supported for versions R75, R76, and R77.x. 2. The ISOmorphic tool is no longer a part of this ZIP archive. To get the latest version of the ISOmorphic tool, download it separately as described in [sk65205](https://support.checkpoint.com/results/sk/sk65205) and use it for the selected ISO. Troubleshooting {#Troubleshooting} ---------------------------------- * For pre-installed tool, if after the reboot and selecting the '*HW Diagnostics*' option in the Boot menu, the tool does not run, this could be due to HDD problem - try using the USB version. If the issue persists, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/l). * Some USB drives do not work with the Diagnostic Tool. If one USB device fails to boot with the Diagnostic Tool, make sure to try another vendor of USB drives. * If the Diagnostic Tool does not start properly, make sure that the USB storage device works correctly. We recommend that you try to use a different USB port on the appliance. If the issue persists, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/l). * Unable to save logs on external USB storage device: the USB device must be formatted with FAT, FAT32, EXT2 or EXT3 file system. NTFS or extFAT file systems are not supported. Make sure that there is no encrypted partition left on the storage device. If the issue persists, make sure that the USB storage device works properly and try to use a different USB port on the appliance. * After network test, the name of certain interfaces appears with '`_rename`' suffix in the log file. The issue is in naming only, does not affect any functionality - may be safely ignored. This naming issue happens only in the Diagnostic Tool and does not affect any of the regular running configuration. All other logging information referring to the interface is not affected by the name and refers to the physical interface. * The Diagnostic Tool fails to run on UTM-1 570 appliance. Some older UTM-1 570 appliances have a CPU that does not support PAE. Download the Diagnostic Tool for "UTM-130 and UTM-1 270 appliances" and run it on the problematic UTM-1 570 appliance. * After a successful network test, the following message appears in the log for some interfaces: "`Interrupt test: Failed, ignoring`". This message does not necessarily indicate a hardware problem of the interface and can be safely ignored. * During networking test on 21000 appliances with SAM card, internal interfaces might show up, for example: `eth-bp1d1` and `eth-bp1d2`. There is no option to connect these internal interfaces with the Loopback adapter. Therefore, the connectivity test should be skipped on these interfaces by pressing the '`s`' key. * On appliances Smart-1 205, 210, 225, 3050, 3150 there might be a delay between the display on LCD screen and the display on console. * On appliances Smart-1 25, 25B, 50, 150 with hardware RAID the Disk tests are not supported. Known Issues in Diagnostic Tool {#Known Issues} ----------------------------------------------- This section applies to a Diagnostic Tool that was installed from scratch on a specific Check POint version. Changing the Diagnostic Tool version can be done by installing Check Point releases from a CD / DVD / USB / LOM Card. **Important: CPUSE or Jumbo Hotfix Accumulators do *not* update the installed Diagnostic Tool.** Enter the string to filter this table: |----------------------|------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Issue ID | Version | Symptom | Cause | Solution | | PMTR-36981 | R80.30 and lower | Spec Test fails on Check Point 5000 appliance series with "`Test of hdsize failed, actual value: 1.00 TB, compared to: 240`" | This is a cosmetic issue only. | Ignore this message. | | PMTR-47330, 02085699 | R80.40 and lower | 1. Hardware Diagnostic Tool test fails on "Self-test" for 1GbE expansion cards "CPAC-2-1F" and "CPAC-4-1F" when an SFP transceiver "CPAC-TR-1T" for RJ45 (Copper) is connected to the appliance. 2. When an SFP transceiver for fiber ports is connected, the Hardware Diagnostic Tool test completes successfully for these 1GbE expansion cards. | Inconsistent registers state accepted by the i82580 chip with copper SFP transceiver attached, after an attempt to configure speed/duplex to 100/full. | This issue was resolved in R81 and higher. | | GAIA-9574 | All | The network test shows: `Initializing interfaces - setting state, speed, duplex and auto-negotiation` `Test error: failed to set speed, duplex and auto-negotiation of <`*Interface*`>` | The test fails because the card or the transceiver does not support different speeds or different duplex configurations. | No fix is required. This behavior is by design. Refer to [sk92755 - Compatibility of transceivers for Check Point appliances](https://support.checkpoint.com/results/sk/sk92755). | {#Unique_ID_Known_IssuesTable} Revision History {#Revision History} ------------------------------------ Show / Hide this section |-------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Date | Description | | 11 Dec 2022 | Improved formatting. "Troubleshooting" section - added information. Added "R81.20" to the "Version" field. | | 30 Aug 2022 | Added TE250XN appliances. | | 31 May 2022 | Added "Maestro Security Appliances" in the sub-section "The Diagnostic Tool is not supported on these servers/appliances/devices" (PMTR-82750). | | 24 Aug 2021 | Added TE2000XN appliances. | | 19 Apr 2021 | Added Smart-1 600-S and 600-M appliances. | | 01 Mar 2021 | Added Smart-1 6000-L and 6000-XL appliances. | | 12 Jan 2021 | Added 28000 appliances. | | 24 Sep 2020 | Added the "Known Issues" section. | | 31 Aug 2020 | Added 7000 and Smart-1 625 appliances. | | 21 Feb 2018 | Added Smart-1 405, 410, 525, 5050, 5150 appliances. | | 06 Sep 2017 | Added "R80" and "R80.10" to the "Version" field. | | 08 Jan 2016 | "Limitations" section and "Using the Diagnostic Tool" section - added a note that the Diagnostic Tool provided in this article does not support the "Specifications Tests" on 3200 / 5000 / 15000 / 23000 appliances. | | 07 Sep 2016 | "Supported Check Point appliances" section - updated list of supported and non-supported appliances. | | 10 Jul 2016 | Added "Related solutions" section. | | 07 Jun 2016 | "Supported Check Point appliances" section - updated list of supported and non-supported appliances. | | 13 Apr 2015 | "Supported Check Point appliances" section - made the list of supported and unsupported hardware platforms clearer. | | 10 Feb 2015 | "Using the Diagnostic Tool" section - added information. | | 21 Jan 2015 | "Troubleshooting" section - added information. | | 17 Jul 2014 | Updated with new version for the tool: * New Smart-1 appliances support * RAID support | | 29 May 2014 | Added "Limitations" section. | | 29 May 2014 | "Troubleshooting" section - added information. | | 15 Jan 2014 | "Troubleshooting" section - added information. | | 13 Jan 2014 | "Troubleshooting" section - added information. | | 06 Jan 2014 | "Troubleshooting" section - added information. | | 08 Dec 2013 | Updated version of the Hardware Diagnostics Tool was released: * Added hardware sensors tests * It is now possible to run network test without a loopback adapter * The new version of this tool now supports the 13500 appliance | | 20 Nov 2013 | First release of this article. | --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content