> Source: [sk96109](https://support.checkpoint.com/results/sk/sk96109)

# sk96109 - How to change my e-mail / username to access the User Center? 

| Property | Value |
|----------|-------|
| Solution ID | sk96109 |
| Date Created | 2013-11-03 |
| Last Modified | 2025-05-15 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Solution

First time user creation
------------------------

<br />

**Your e-mail address is your username and cannot be changed.**

To change your e-mail / username, you have to register your new e-mail address.

**Note**: Only an account Administrator has the permissions necessary to add new users to an account.

**In the event that your e-mail address changes, your new e-mail address must be added to the account, as if adding a new user.**

**To add a new username (e-mail address), as an Administrator, do the following:**

1. Log in to [Check Point User Center](https://usercenter.checkpoint.com/usercenter/index.jsp).   

2. Go to the "**Assets/Info** " tab - select the "**Account Contacts** " option.   

3. On the right, in the "`Account`" field, select the account, to which you wish to add the new user, from the drop-down list.   

4. Click on the "**Add User** " button.   

5. Enter the new user's username (e-mail address).   

6. Designate the access level for the user, which should be the same as for the previous username.   

7. Click on the "**Submit**" button.

If the new user has not yet created a profile, you will see this message:

"`User '[new user's e-mail address]' was not found. You may create an account for him here. Click on the link and complete the requested information. The new user will be granted a temporary account, and will be e-mailed a temporary password. The new user will be asked to properly complete their profile information during their first login.`"

**Alternatively, you can create your new username and request to join an account:**

* **Step 1 - Register your e-mail / username:**   

  1. Browse to <https://usercenter.checkpoint.com>.   

  2. In the "**NEW CUSTOMERS** " section, click on the "**Sign up Now!** " link.   

  3. Complete the **User Profile** form.   

  4. Click on the "**Submit**" button.

  After you create your User Profile, a system-generated e-mail will be sent to you. The e-mail will contain your User Center username and temporary password. You may change your password upon logging in.
* **Step 2 - Join a User Center Account ID**

  In the event that your company has an existing User Center account, the Account Administrator can add you to this account through the User Center.

  To submit a request to the Account Administrator:
  1. Log in to <https://usercenter.checkpoint.com/usercenter/index.jsp>.   

  2. Go to "**Assets/Info** " tab - select the "**My Accounts** " option.   

  3. Click on the "**Request to Access Account** " button.   

  4. Fill in the required information.   

  5. Click on the "**Submit**" button.

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

---

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