> Source: [sk95973](https://support.checkpoint.com/results/sk/sk95973)

# sk95973 - "Access Denied - wrong user name or password" error in Endpoint Connect after user has been authenticated during a connection attempt to VPN Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk95973 |
| Date Created | 2013-11-13 |
| Last Modified | 2019-06-03 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * "`Access Denied - wrong user name or password`" error in Endpoint Connect after user has been authenticated during a connection attempt to VPN Gateway.  

* "`Client Encryption: The user is not defined properly`" log in SmartView Tracker:

  ```
  
  
  Type: Log
  Action: Log In
  User: User_Name
  Information: reason: Client Encryption: Authenticated by Unix Password
  Encryption Scheme: IKE
  Subproduct: VPN
  VPN Feature: Endpoint Connect
  
  Type: Log
  Action: Key Install
  User: User_Name
  Information: IKE: Main Mode completion [TCPT].
  Encryption Scheme: IKE
  Subproduct: VPN
  VPN Feature: IKE
  
  Type: Log
  Action: Key Install
  User: User_Name
  Information: MAC: MAC_Address
               OM: Assigned IP address ...
               om_method: IP pools
               assigned_IP: IP_Address
  Encryption Scheme: IKE
  Subproduct: VPN
  VPN Feature: OfficeMode
  
  Type: Alert
  Action: Reject
  User: User_Name
  Reject Reason: IKE failure
  Information: reason: Client Encryption: The user is not defined properly.
  Encryption Scheme: IKE
  Subproduct: VPN
  
  Type: Log
  Action: Key Install
  User: User_Name
  Information: IKE: Quick Mode Sent Notification: Client Encrypt Notification: The user is not defined properly.
  Encryption Scheme: IKE
  Subproduct: VPN
  VPN Feature: IKE
  ```

## Solution

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