> Source: [sk93804](https://support.checkpoint.com/results/sk/sk93804)

# sk93804 - Unable to access Mobile Access Portal

| Property | Value |
|----------|-------|
| Solution ID | sk93804 |
| Date Created | 2013-07-30 |
| Last Modified | 2016-12-04 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Unable to access Mobile Access Portal.  

* cvpnrestart shows the following output:  

  Failure: portal is not running  
  Multiportal daemon is not running  
  Mobile Access: Restoring CPAS selective ACK feature to its previous state (setting to 1).  
  Mobile Access: Successfully stopped Mobile Access services  
  Mobile Access: Starting dbwriter service  
  Mobile Access: Starting cvpn service  
  Mobile Access: Starting cvpnproc Server  
  Mobile Access: Starting MoveFileServer Server  
  Mobile Access: Starting UserMonitor Server  
  Mobile Access: Pinger is already running  
  Mobile Access: Disabling CPAS selective ACK feature.  
  Mobile Access: Failed to start cvpnd daemon.Look under \<$CVPNDIR\>/log/cvpnd.elg for more info.  
  Mobile Access: Failed to start cvpn service.  

* Restart of the gateway does not solve the issue.  

* cvpnd.elg file is 2 GB (at system file size limit).  
  Note: cvpnd.elg may be found in $CVPNDIR/log  

* The process cvpnd keeps crashing.

## Cause

Logfile was not rotating and it reached maximum size allowed by the filesystem.

When the file could not be written to anymore, the owning process (cvpnd) crashed.

## Solution

This solution requires authentication. Please log in to view the full solution.

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