> Source: [sk92823](https://support.checkpoint.com/results/sk/sk92823)

# sk92823 - "Countries DB download has failed" log from IPS in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk92823 |
| Date Created | 2013-05-14 |
| Last Modified | 2025-09-02 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * SmartConsole / SmartView shows this log from the IPS Software Blade:

  Log Info
  > Origin - Name of Security Gateway object  
  > Blade - IPS  
  > Product Family - Threat  
  > Type - Control

  Forensics Details
  > Description - Countries DB download has failed. Please verify internet connectivity or contact technical support.
* $FWDIR/tmp/geo_location_tmp/updates/IpToCountry.csv fails to update and shows outdated, but may complete downloading one directory above the updates folder -- $FWDIR/tmp/geo_location_tmp/IpToCountry.csv

## Cause

The `$FWDIR/conf/IpToCountry.csv` file comes with the Security Gateway installation, and will not ever be changed.

Every 24 hours, the Security Gateway downloads the updated file from the Check Point Download Center as `$FWDIR/tmp/geo_location_tmp/updates/IpToCountry.csv` file and loads it into the kernel.

If the download was successful, the file `$FWDIR/tmp/geo_location_tmp/updates/IpToCountry.csv` will always be newer than the file `$FWDIR/conf/IpToCountry.csv`.

If the Security Gateway fails to download the updated file from the Check Point Download Center, it uses the latest file `$FWDIR/tmp/geo_location_tmp/updates/IpToCountry.csv`. If this file does not exist, then the Security Gateway uses the original file `$FWDIR/conf/IpToCountry.csv`.

## Solution

This solution requires authentication. Please log in to view the full solution.

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