> Source: [sk92622](https://support.checkpoint.com/results/sk/sk92622)

# sk92622 - How to uninstall the UserCheck client

| Property | Value |
|----------|-------|
| Solution ID | sk92622 |
| Date Created | 2013-04-03 |
| Last Modified | 2025-01-15 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Windows |
| Platform | Intel/PC |

## Solution

### Overview

When you enable the UserCheck feature, the Security Gateway sends messages to users about possible non-compliant behavior or dangerous Internet browsing, based on the rules an administrator configured in the Security Policy. This helps users to prevent security incidents and to learn about the organizational security policy.  
Show / Hide this section  
> You can:
>
> * Redirect the users to the UserCheck Web Portal on the Security Gateway.
>
>   The users see the applicable message and perform the required action in UserCheck Web Portal that opens in a new web browser tab or window.
> * Install the UserCheck Client on endpoint computers.
>
>   The users see the applicable message and perform the required action on their computer.
>
> These Software Blades support the UserCheck feature:
>
> * [Data Loss Prevention Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=433)
> * Access Control:
>   * [Application Control Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=432)
>   * [URL Filtering Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=440)
>   * [Content Awareness Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=528)
> * Threat Prevention:
>   * [Threat Emulation Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=426)
>   * [Threat Extraction Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=457)
>   * [Zero Phishing Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=534)
>   * [Anti-Bot Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=429)
>   * [Anti-Virus Software Blade](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=431)

### To uninstall the UserCheck client

1. Go to **Start** menu -\> **All Programs** -\> **Check Point** -\> **UserCheck**.

2. Click the "**Uninstall**" shortcut and follow the instructions on the screen.

3. Restart the endpoint computer.

### If there is no "**Uninstall**" shortcut in the Start menu, follow one of these procedures

*

  #### Uninstall the UserCheck client manually using Windows Installer:

  Show / Hide this section  
  > 1. Make sure the **UserCheck.exe** application is not running.
  >
  >    Use Windows Task Manager, or any similar 3rd-party tool.
  >    If it is currently running, end / kill it.
  > 2. Get the UserCheck Client GUID from the Windows Registry Editor:
  >
  >    1. Open the Windows Registry Editor:
  >
  >       Go to **Start** menu \> **Run...** \> type **regedit** \> click OK / press the Enter key.
  >    2. Navigate to:
  >
  >       **Computer\\HKEY_CURRENT_USER\\Software\\CheckPoint\\UserCheck\\1.0**
  >    3. Right-click the key **PRODUCT_GUID** \> click **Modify** \> copy the entire string **{\<GUID\>}** and paste it in a plain-text editor \> click **Cancel** in the Windows Registry Editor.
  >
  >    4. Close the Windows Registry Editor.
  >
  > 3. In the plain-text editor, prepare the required syntax:
  >
  >    **C:\\Windows\\SysWOW64\\msiexec.exe /x {\<GUID you copied from Windows Registry Editor\>}**
  >
  >    Dummy Example:
  >
  >    `C:\Windows\SysWOW64\msiexec.exe /x {AAD3D77A-7476-469F-ADF4-04424124E91D}`
  >
  >    Reference: <https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/msiexec>
  > 4. Go to the **Start** menu \> **Run...** \> paste the required syntax \> click OK / press the Enter key.
  >
  > 5. Restart the endpoint computer.

  <br />

  <br />

*

  #### Delete the UserCheck client manually from the endpoint computer:

  Show / Hide this section  
  > 1. Make sure the **UserCheck.exe** application is not running.
  >
  >    Use Windows Task Manager, or any similar 3rd-party tool.
  >    If it is currently running, end / kill it.
  > 2. Delete this folder:
  >
  >    **C:\\Users\\%USERNAME%\\AppData\\Local\\CheckPoint\\UserCheck\\**
  > 3. Delete the **UserCheck** branch in the Windows Registry:
  >
  >    1. Open Windows Registry Editor:
  >
  >       Go to **Start** menu \> **Run...** \> type **regedit** \> click OK / press the Enter key.
  >    2. Navigate to:
  >
  >       **Computer\\HKEY_CURRENT_USER\\Software\\CheckPoint\\UserCheck**
  >    3. **Important** - Back up the Windows Registry. Refer to the Microsoft article "[Windows registry information for advanced users](https://learn.microsoft.com/en-US/troubleshoot/windows-server/performance/windows-registry-advanced-users#back-up-the-registry)".
  >
  >    4. Right-click the **UserCheck** branch \> click **Delete** \> confirm.
  >
  >    5. Close the Windows Registry Editor.
  >
  > 4. Restart the endpoint computer.

**Related Solutions:**

* [sk96107 - How to install UserCheck client for all users on a Windows computer](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk96107)
* [sk83700 - How to customize and localize the UserCheck portal](http://supportcontent.checkpoint.com/solutions?id=sk83700)

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