> Source: [sk92325](https://support.checkpoint.com/results/sk/sk92325)

# sk92325 - "HTTP 404 error" page when trying to access pages in the Login directory using Hostname Translation (HT) method

| Property | Value |
|----------|-------|
| Solution ID | sk92325 |
| Date Created | 2013-02-20 |
| Last Modified | 2026-07-01 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS) |

## Symptoms

- * When attempting to access pages in the Login directory via Mobile Access using the Hostname Translation (HT) method, an "HTTP 404 error" page is displayed.
* The log file located at $CVPNDIR/log/CVPND.elg includes the following similar log entry related to the target web server: `[core:info] [pid 15267] [client 10.xx.xx.xx:63654] AH00128: File does not exist: /opt/CPcvpn-R80.30/htdocs/Login/Default.aspx, referer: https://portal.cp.example.com/ `

## Cause

The Mobile Access Gateway looks for a local file in *$CVPNDIR/htdocs/Login/* folder (which contains the MAB Portal's login pages) instead of forwarding the request to the Web application server.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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