> Source: [sk91462](https://support.checkpoint.com/results/sk/sk91462)

# sk91462 - Identity Awareness Configuration wizard authentication fails

| Property | Value |
|----------|-------|
| Solution ID | sk91462 |
| Date Created | 2013-01-17 |
| Last Modified | 2024-12-26 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * AD Query does not recognize users, and the "`adlog a dc`" command returns "`bad credentials or firewall blocks DCOM traffic`".

* SmartConsole shows this log message:

  "*AD Query unavailable for domain controller \<Name\>. Domain controller is down or firewall may be blocking DCOM traffic to the domain controller. See sk58881 for more information.*"
* Identity Awareness Configuration wizard authentication fails.

## Cause

LAN Manager authentication level in the Domain Security Policy is set to "***NTLMv2 response only/refuse LM and NTLM***".

By default, AD Query tries to authenticate using NTLM.

## Solution

This solution requires authentication. Please log in to view the full solution.

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