> Source: [sk90542](https://support.checkpoint.com/results/sk/sk90542)

# sk90542 - Threat Wiki page is not showing on SmartDashboard

| Property | Value |
|----------|-------|
| Solution ID | sk90542 |
| Date Created | 2013-06-24 |
| Last Modified | 2022-01-11 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Windows |

## Symptoms

- * Threat Wiki page is not showing on SmartDashboard.
* Error message "Failed to get information, Internet access is not allowed for this client"

## Cause

The problem is related to how the Windows system that runs the SmartDashboard, is connected to Internet.

A possible proxy or access lists are preventing the outbound traffic.

"Automatically download Contracts and other important data (Recommended)" is not selected under Global Properties.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content