> Source: [sk90420](https://support.checkpoint.com/results/sk/sk90420)

# sk90420 - How to collect debugs of Remote Access Clients for ATM 

| Property | Value |
|----------|-------|
| Solution ID | sk90420 |
| Date Created | 2013-01-04 |
| Last Modified | 2023-12-03 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Solution

The Remote Access clients for ATM has only the CLI. We can issue the following commands to collect the debugs:

1. Enable logging with:  
   ***# trac enable_log***   
   \* Starting E82.10 and higher logging mode was added:  
   trac enable_log \[-m \<logging mode\>\]  
   valid values: basic , extended  
2. Reproduce the issue by connecting with the client:   
3. When the issue is reproduced, stop the logging with:   
   ***# trac disable_log***   
4. Collect the debugs:   
   ***# collect.bat***

The last command will prepare the trac.cab file.

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