> Source: [sk89682](https://support.checkpoint.com/results/sk/sk89682)

# sk89682 - Upgrade with custom trac.cab fails

| Property | Value |
|----------|-------|
| Solution ID | sk89682 |
| Date Created | 2012-12-06 |
| Last Modified | 2020-09-23 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * When upgrading directly from the gateway using a custom `trac.cab` file, the upgrade fails.
* Once the Endpoint client prompts for the automatic upgrade, the process fails with the error message: "Client upgrade has failed".

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content