> Source: [sk86601](https://support.checkpoint.com/results/sk/sk86601)

# sk86601 - 'No valid license found on Server: "Server IP address"' error when connecting with SmartDashboard

| Property | Value |
|----------|-------|
| Solution ID | sk86601 |
| Date Created | 2012-10-22 |
| Last Modified | 2019-06-06 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |

## Symptoms

- * '`No valid license found on Server: "`*Server IP address*`"`' error when connecting with SmartDashboard
* Error: No license for filter" can also be seen when a valid management container license has been attached that is missing NPM blade

## Cause

The license attached to Security Management server / Multi-Domain Management server is missing the *CPSB-NPM* feature.

## Solution

Access to SmartDashboard is granted by the Network Policy Management blade. This blade is included in all pre-defined licenses for Security Management / Multi-Domain Management (MDS) servers.

If the license is missing the **CPSB-NPM** feature, [contact Account Services](http://www.checkpoint.com/corporate/contact_list.html).

Additionally, if a management container **CPSM-CX000** was purchased in lieu of a predefined Management System, the NPM blade is required to be purchased separately. If the NPM blade is missing, contact your reseller.

**Alternate Troubleshooting**

The server IP address reported in the error message indicates where the software is "looking" for the license. If the CPSB-NPM feature is found in the license attached to the Management and the error still occurs, check to make sure the IP address of the "local" license that includes the NPM feature matches the current IP address of the network object.  

An IP mismatch commonly happens in two scenarios:

1. When the Security Management license is generated with an incorrect IP address and applied using command line.   
   SmartUpdate is designed to stop this by reporting an IP conflict error if a local license does not match any configured object (the IP address displayed to the right of the network objects). When applied through command line, no verification of the IP address is used, so it is possible to attach a license with an invalid IP that is not properly bound to the correct IP address.  

   Solution:   
   Generate a new license matching the IP address of the Management object found to the right of the object in SmartUpdate.  

   <br />

2. When the IP address of the object is changed after the license had been applied, this can cause the same error. Check to make sure the "Server IP address" from the error matches the object in SmartUpdate.   
   Solution:

   * If the object IP MATCHES the error, regenerate the license for the correct IP address and this should resolve the error.  

   * If the "Server IP address" from the error DOES NOT MATCH the IP address of the object, the IP address may not have been properly updated through SmartDashboard originally causing a configuration issue that misdirects the software to look for a license with a different IP address.   
     Generate a new license or evaluation with the IP address from the error and apply the license using the *cplic put* command found in the email or "Show License Info" when the license is generated.   
     Even though this may not be the "correct IP", this should allow you to get into SmartDashboard to reconfigure with the correct IP address.   
     Once the SmartDashboard configuration of the object is confirmed to be correct, close the SmartDashboard and remove the license that does not match the object. Open SmartDashboard again to confirm that the issue is resolve and that you can still access.

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