> Source: [sk80600](https://support.checkpoint.com/results/sk/sk80600)

# sk80600 - FWM process is down for MDS and CMAs

| Property | Value |
|----------|-------|
| Solution ID | sk80600 |
| Date Created | 2012-08-09 |
| Last Modified | 2026-01-09 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.20 |
| OS | Gaia |

## Symptoms

- * The `mdsstat` command shows that FWM processes of all CMAs and MDS are down.
* The user cannot log into the SmartDomain Manager.
* Attempting to force the FWM process to start using the "`fwm mds`" command on MDS level shows:

  ```
  
  LICENSE PROBLEM: The license you are using for this Management either cannot be used 
  LICENSE PROBLEM: for Multi-Domain Server, or has expired. 
  LICENSE PROBLEM: To update your license, please consult the Check Point User Center at: 
  LICENSE PROBLEM: https://usercenter.checkpoint.com LICENSE PROBLEM: Aborting ...
  ```

## Cause

The license installed on the Multi-Domain Management server (MDS) is missing the global policy feature (*CPSB-GBLP*), which is used to activate Multi-Domain.

## Solution

1. Apply the proper license on the MDS level.  

   You can activate your license(s) by applying the 'License File' directly to your Multi-Domain Management server (from SmartUpdate: select license tab -\> SmartUpdate menu -\> Licenses and contracts -\> Add License -\> from file).  

   You can also activate the license(s) using the command line instructions as provided in the 'Registration Confirmation' e-mail after licensing.  

   Example:   

   *Command line instructions for License Installation*

*On the Multi Domain Server: You can enter the license string while installing, or later run the 'mdsconfig' command line utility.*   
*Also, you may use the 'Licenses' tab in the Multi Domain GUI.*

*Or simply enter:*

*cplic put 172.25.153.140 14Aug2020 aR3UHKxH9-o8oebLZu3-gpjDxPA75-mFptpwGCn cpsm-c-u cpsb-npm cpsb-epm cpsb-logs cpsb-gblp cpsb-comp-u CK-EDE4281200BD*

1. Perform '*mdsstop; mdsstart* '.   

2. Confirm FWM process(es) are running using the '*mdsstat* ' command.  

3. You should now be able to login.

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

---

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