> Source: [sk80120](https://support.checkpoint.com/results/sk/sk80120)

# sk80120 - User cannot login to Smart Console with error message: "User has been locked, please contact your system administrator"

| Property | Value |
|----------|-------|
| Solution ID | sk80120 |
| Date Created | 2012-07-19 |
| Last Modified | 2019-05-09 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82.x, R82.20, R82, R81.20 |

## Symptoms

- User cannot login to Smart Console, and sees error message: "User has been locked, please contact your system administrator".

## Solution

1. From the Command Line (CLI), check if the user is locked out: *fwm lock_admin -v*

2. If the user in question is locked out, unlock user from expert mode: *fwm lock_admin -ua*

Note: To unlock a specific Admin, use the command : `fwm lock_admin -u <Admin_Name>`  

Example : `# fwm lock_admin -u <Admin_Name>`  

` Administrator <Admin_Name> unlocked successfully.`  

Important: `"fwm lock_admin"` command may take few seconds to execute.  

3. \[Optional\] : Install Database: 'Policy \> Install data base'.

Try to login from Smart Console.

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