> Source: [sk78221](https://support.checkpoint.com/results/sk/sk78221)

# sk78221 - Troubleshooting CVPND process when it fails to start

| Property | Value |
|----------|-------|
| Solution ID | sk78221 |
| Date Created | 2012-06-27 |
| Last Modified | 2020-08-31 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * CVPND process is terminated (refer to the output of 'cpwd_admin list').  

* When running '`cvpnrestart`' command, get the following:  

  `Portal stopped`  
  `Mobile Access: Successfully stopped`  
  `Mobile Access services`  
  `Mobile Access: Starting dbwriter service`  
  `Mobile Access: Starting cvpn service`  
  `Mobile Access: Starting cvpnproc Server`  
  `Mobile Access: Starting MoveFileServer Server`  
  `Mobile Access: Starting UserMonitor Server`  
  `Mobile Access: Failed to start cvpnd daemon.Look under /opt/CPcvpn-Rxx.xx/log/cvpnd.elg for more info.`  
  `Mobile Access: Failed to start cvpn service. `

## Cause

1. The needed license is not installed.

2. The user did not install the policy for the first time.

3. Hotfix corruption.

4. Corrupt IPSec VPN certificate

## Solution

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