> Source: [sk65771](https://support.checkpoint.com/results/sk/sk65771)

# sk65771 - When trying to login to SmartDashboard, it loads up to 35% and then its windows simply disappears

| Property | Value |
|----------|-------|
| Solution ID | sk65771 |
| Date Created | 2011-11-10 |
| Last Modified | 2019-11-25 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.10, R82.20, R82.20, R82, R81.20, R81.20, R82, R82.20 |
| OS | Windows, Gaia |

## Symptoms

- * When trying to login to SmartDashboard, it loads up to 35% and then its windows simply disappears.

* Logging in to SmartView Tracker or other SmartConsole GUI clients works correctly.

* *$FWDIR/log/fwm.elg* file shows:  

  `error-text (dle-get-schema)`

* Debug of SmartDashboard using the *TraceUtil.exe* per [sk112334](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112334) shows:

  ```
  
  [DLE_COMMITF] CClientCommItfGeneric::syncSendCommand --> Command Name: dle-get-schema ###-Time measured is: 0 sec 0 millisecond-### 
  [rule-editor ... ...][Date Time][PE_DLE_HELPER] CDleHelper::InitializeDle: Error initializing dle - CDleException Exception:
      Error Code:    8 (Communication layer returned error)
      User Message:  
      Debug Message: Unspecified error
      File Name:     f:\ckp\src\cpdle_<name>_<build>\cpdle\comm_itf\CommandCpmiAsync.h
      ... ...         
  
   <-- CDleHelper::InitializeDle
  ... ...
  [PE_OBJECTS_HANDELING] Failed to initialize the DLE, see other log entries for more details and check that the schema is valid
  [SDBCommonManaged] RegisterInterpreterChanges :: Failed to execute query:CDleException Exception:
      Error Code:    0 (Unspecified error)
      User Message:  
      Debug Message: DB Connection not opened
      File Name:     CDleClient.cpp
      ... ...
  ```

## Cause

Possible causes:

1. Insufficient permissions for the Windows user that tries to open the SmartDashboard.
2. Some files are corrupted on the Management Server.

<br />

## Solution

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