> Source: [sk65334](https://support.checkpoint.com/results/sk/sk65334)

# sk65334 - Cannot remove licenses in SmartUpdate

| Property | Value |
|----------|-------|
| Solution ID | sk65334 |
| Date Created | 2011-09-20 |
| Last Modified | 2024-11-12 |
| Technical Level | Advanced |
| Products | SmartConsole, Licensing |
| Versions | R82.10, Not Version-Specific, R82.20, R82, R81.20 |

## Symptoms

- Unable to remove licenses based on [sk33341](https://support.checkpoint.com/results/sk/sk33341) or in SmartUpdate.

## Cause

Security Gateway was removed from Global Policy, but this Security Gateway is still used in one of Doman Management Servers in the rulebase and in the internal database.

## Solution

This solution requires authentication. Please log in to view the full solution.

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content