> Source: [sk65311](https://support.checkpoint.com/results/sk/sk65311)

# sk65311 - Issues that might happen while the registry file (HKLM_registry.data) is corrupted

| Property | Value |
|----------|-------|
| Solution ID | sk65311 |
| Date Created | 2011-09-10 |
| Last Modified | 2015-01-29 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |

## Symptoms

- * "The requested command can not run because this station is not configured" error when running 'fwm ver'
* "No Check Point product was installed on this machine" error when running 'cpconfig'
* Running 'cpstart' gives one or more of the following errors:  
  cpstart: Product SVN Foundation not configured , please use 'cpconfig' to configure it.  
  cpstart: Product VPN-1 not configured , please use 'cpconfig' to configure it.  
  cpstart: Product FloodGate-1 not configured , please use 'cpconfig' to configure it.  
  cpstart: Product SmartView Monitor not configured , please use 'cpconfig' to configure it.  
  Check Point services will not start
* Solution also applied for Multi-Domain/Provider-1
* Device reload can take a lot of time.
* On specific situations, when the corruption is on the Watchdog section within the registry file (the section starts with ':(Wd)'), the cpwd daemon might consume high memory usage.

## Cause

This is most likely due to corruption of the $CPDIR/registry/HKLM_registry.data file.

Registry corruption can be caused by many things, but typically by a process crashing while it had the registry open or improper shutdown of the system. The most common form of registry corruption causes entries which should be 1 to be replaced by some other string or blanked out.

For example, this:

**Note:**The snipits below are just examples. The corruption is different every time and will extend through the entire file, not just the first few lines as displayed below.

`("CheckPoint Repository Set"`  
`:App_Manage ("[4]0")`  
`: (SOFTWARE`  
`: (CheckPoint`  
`: (CPshared`  
`:CurrentVersion (6.0)`  
`: (6.0`  
`:CurrentLabel (R75)`  
`:CurrentSP (2)`  
`:CPDIR ("/opt/CPshrd-R75")`  
`:PRODDIR ("/opt/CPshrd-R75")`  
`:AutoStart (1)`  
`:IsConfigured (1)`  
`:ProdActive (1)`  
`:FireWall-1 (2)`  
`:ReportingTool (1)`  
`:SecureXL (1)`  
`:VersionText (R75)`

Becomes:

`("CheckPoint Repository Set"`  
`:App_Manage ("[4]0")`  
`: (SOFTWARE`  
`: (CheckPoint`  
`: (CPshared`  
`:CurrentVersion (6.0)`  
`: (6.0`  
`:CurrentLabel (R75)`  
`:CurrentSP (2)`  
`:CPDIR ("/opt/CPshrd-R75")`  
`:PRODDIR ("/opt/CPshrd-R75")`  
`:AutoStart (QAWERTY1234)`  
`:IsConfigured (QAWERTY1234)`  
`:ProdActive (QAWERTY1234)`  
`:FireWall-1 (2)`  
`:ReportingTool (QAWERTY1234)`  
`:SecureXL (QAWERTY1234)`  
`:VersionText (R75)`

Or this:

`("CheckPoint Repository Set"`  
`:App_Manage ("[4]0")`  
`: (SOFTWARE`  
`: (CheckPoint`  
`: (CPshared`  
`:CurrentVersion (6.0)`  
`: (6.0`  
`:CurrentLabel (R75)`  
`:CurrentSP (2)`  
`:CPDIR ("/opt/CPshrd-R75")`  
`:PRODDIR ("/opt/CPshrd-R75")`  
`:AutoStart ()`  
`:IsConfigured ()`  
`:ProdActive ()`  
`:FireWall-1 (2)`  
`:ReportingTool ()`  
`:SecureXL ()`  
`:VersionText (R75)`

## Solution

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