> Source: [sk65146](https://support.checkpoint.com/results/sk/sk65146)

# sk65146 - SmartDashboard opened in Read/Write mode, locks the Security Management server database

| Property | Value |
|----------|-------|
| Solution ID | sk65146 |
| Date Created | 2011-08-10 |
| Last Modified | 2017-10-22 |
| Technical Level | General |
| OS | Windows, Linux, Gaia |

## Symptoms

- SmartDashboard opened in Read/Write mode, locks the Security Management server database, preventing the execution of the following actions:

* connection of other SmartDashboard clients in Read/Write mode to the same Management server
* backup process of Security Management server database
* installation of Security Policy

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk108623)

**In R7x versions**, use a special command-line utility to disconnect a SmartDashboard:

1. Download the ***disconnect_client utility*** to the *$FWDIR/bin* directory on the Security Management server:   

   * [For IPSO Security Management server](http://supportcontent.checkpoint.com/file_download?id=12471)
   * [For Gaia / SecurePlatform / Linux Security Management server](http://supportcontent.checkpoint.com/file_download?id=12472)
   * [For Windows Security Management server](http://supportcontent.checkpoint.com/file_download?id=12474)
   * [For Solaris Security Management server](http://supportcontent.checkpoint.com/file_download?id=12473)

2. Uncompress the utility.

3. Run *disconnect_client* utility without any parameters.

**Notes:**

* This utility will not affect any other SmartConsole clients, except a SmartDashboard client open in Read/Write mode.
* When the command succeeds, it prints the "*Disconnect locking client command has been sent successfully*" message, whether or not a SmartDashboard client was connected in Read/Write mode.
* This command-line utility does not disconnect Global SmartDashboard (starting from R76 there is a *send_command* tool that can be used to disconnect it by using the*kill_clients* option).

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

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