> Source: [sk65144](https://support.checkpoint.com/results/sk/sk65144)

# sk65144 - "Java unavailable. Please read here for more details"  when SSL Network Extender, Compliance Scanner, or other features do not open in Mobile Access Portal

| Property | Value |
|----------|-------|
| Solution ID | sk65144 |
| Date Created | 2011-08-09 |
| Last Modified | 2024-09-02 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Users cannot open SSL Network Extender (SNX), Compliance Scanner, or other features in the Mobile Access Portal.
* An error message in the Mobile Access portal shows: "*Java unavailable. Please read here for more details*".

## Cause

Possible reasons:

* Missing / incompatible Java software.
* Incorrect Java settings.

## Solution

Make sure that a compatible version of Java is installed on the endpoint computer and that it is configured correctly.

Refer to [sk113410 - Mobile Access Portal and Java Compatibility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113410)

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