> Source: [sk64202](https://support.checkpoint.com/results/sk/sk64202)

# sk64202 - "Still unable to connect to Datacenter" log in SmartView Tracker from Anti-Spam

| Property | Value |
|----------|-------|
| Solution ID | sk64202 |
| Date Created | 2011-07-08 |
| Last Modified | 2026-01-07 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * "`Still unable to connect to Datacenter`" log in SmartView Tracker from Anti-Spam.  

* Traffic capture on Security Gateway shows that Security Gateway tries to resolve one of the following servers: `
  `
  * Resolver1.Web_Mail
  * Resolver2.Web_Mail
  * Resolver3.Web_Mail
  * Resolver4.Web_Mail
  * Resolver5.Web_Mail

* ctasd\[40987\]: CMsg::ScanMessage() - Still unable to connect to Datacenter in /var/log/messages

## Cause

Misconfiguration.

## Solution

This solution requires authentication. Please log in to view the full solution.

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