> Source: [sk63880](https://support.checkpoint.com/results/sk/sk63880)

# sk63880 - "Error in disconnecting user" SmartView Tracker log while trying unsuccessfully to connect to site using SSL Network Extender

| Property | Value |
|----------|-------|
| Solution ID | sk63880 |
| Date Created | 2011-06-26 |
| Last Modified | 2026-04-29 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82 |
| OS | Gaia |

## Symptoms

- "Error in disconnecting user" in Smartview Tracker while trying unsuccessfully to connect to site using SSL Network Extender.

## Solution

The assigned Office Mode IP network is also used as the network behind the gateway.

It is Check Point best practice that the Office Mode network NOT be a part of any internal networks.

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