> Source: [sk62851](https://support.checkpoint.com/results/sk/sk62851)

# sk62851 - CSP or CCSP partner cannot open a Service Request

| Property | Value |
|----------|-------|
| Solution ID | sk62851 |
| Date Created | 2011-07-10 |
| Last Modified | 2018-12-31 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Symptoms

- CSP or CCSP support contact receives error message: "No quota is left for this CSP account," when attempting to open a new Service Request with the Technical Assistance Center.

## Cause

Three possible issues cause this error.

1. The CSP quota expired or exceeded the quota limit.

2. The partner attempted to obtain support for a User Center Account with no support.

3. CCSP partners do not have quota and should be contacting support for their customers with a valid Collaborative Enterprise support contract.

For issues with opening support request, to verify CSP quota or renewal information please contact [Account Services](https://help.checkpoint.com/s/) to open a new case or by phone 972-444-6600 option 5

## Solution

Contact Account Services for assistance. Account Services may be reached via telephone at: 1-972-444-6600 option 5. You may also contact [Account Services](https://help.checkpoint.com/s/)

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