> Source: [sk52782](https://support.checkpoint.com/results/sk/sk52782)

# sk52782 - After reseting SIC with a Secondary MDS, Container or Multi-Domain Log Module (MLM) - users / GUI clients are not sync'd 

| Property | Value |
|----------|-------|
| Solution ID | sk52782 |
| Date Created | 2010-08-19 |
| Last Modified | 2015-11-19 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R82.x, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * Provider-1 Users cannot access CMA's/CLMs after performing SIC reset (via MDG) with the MDS/ Multi-Domain Log Module (MLM)/Container.
* Status message in the MDG reports the MDS/Container as disconnected after performing SIC reset with the MDS/MLM/Container using the MDG.
* Performing sync via the High Availability tab in the MDG reports Sync Successful.

## Cause

After a SIC reset and SIC initialization, synchronization needs to re-initialized to re-establish sync, however this option is not available (grayed out) when using the MDG and only the 'synchronization' option is available.

## Solution

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