> Source: [sk44883](https://support.checkpoint.com/results/sk/sk44883)

# sk44883 - Editing a Virtual System or VSX Gateway object in the SmartDashboard fails with "Failed to retrieve VSX details'" error

| Property | Value |
|----------|-------|
| Solution ID | sk44883 |
| Date Created | 2010-06-01 |
| Last Modified | 2016-11-16 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.10, R82.x, R82.20, R82.x, R82.20, R82, R81.20, R82.x, R81.20, R82, R82.20 |

## Symptoms

- * Editing a Virtual System / VSX Gateway object in the SmartDashboard fails with "Failed to retrieve VSX details'" error.  
  SmartDashboard might crash.

* "`Failed to connect to the Domain Management Server managing the VSX gateway/cluster. Please make sure that the active Domain Management Server is up`" pop-up when opening Virtual System object properties, which is managed by a Domain Management Server.

* The following error is seen in the Traceutil debug of the SmartDashboard:

  ```
  
  General Error: Failed to convert cpmix to DLE
  Error Code:    26 (Schema type not found)
  ```

* Restarting the involved Security Management Server / Domain Management Server does not help.

## Cause

Possible reasons:

* SmartDashboard tries to determine the Main Domain Management Server that manages the VSX Gateway / VSX Cluster by looking up the active Domain that is defined in the Virtual System's object properties in attribute "*: main_customer ()* " in the *$FWDIR/conf/objects_5_0.C* file. This error appears if the Domain is not running, or if the Domain does not exist anymore (e.g., Domain with VSX objects was migrated and then renamed).  

* SmartConsole cache issues on the involved Security Management Server / Domain Management Server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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