> Source: [sk44440](https://support.checkpoint.com/results/sk/sk44440)

# sk44440 - SmartDashboard crashes with core dump files, which contain "GetClsidDllName: Failed to open registry key"

| Property | Value |
|----------|-------|
| Solution ID | sk44440 |
| Date Created | 2010-03-23 |
| Last Modified | 2025-06-02 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Windows |

## Symptoms

- * SmartDashboard crashes with core dump files.

  *Example* :  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk44440/Crash.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk44440/Crash.png "Click the image to see it in full size in a new tab/window")
* The ***FwPolicy.exe_\<Build\>_\<TimeStamp\>_DebugOutput.txt*** file (from the dump ZIP file) contains the following errors:

  * `GetClsidDllName: Failed to open registry key:`  
    `
    SOFTWARE\CheckPoint\Components\CLSID\{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}\InprocServer32`   

  * `Failed to initialize the DLE, see other log entries for more details and check that the schema is valid`   

  *

    ```
    
    AppDomain::CurrentDomain::UnhandledException triggered ManagedUnhandledExceptionHandler:
    CDleException Exception:
        Error Code:    0 (Unspecified error)
        User Message:  
        Debug Message: cpCreateInstance failed to load SharedDleSvcProvider with error: Class not registered
        File Name:     
        Line number:   0
        Inner:         NONE
        Details:
    ```

## Cause

Possible reasons:

* SmartDashboard is not run with sufficient Administrator privileges
* SmartConsole was not installed with sufficient Administrator privileges

## Solution

This solution requires authentication. Please log in to view the full solution.

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