> Source: [sk44159](https://support.checkpoint.com/results/sk/sk44159)

# sk44159 - Common download problems in Check Point Support Center (FAQ)

| Property | Value |
|----------|-------|
| Solution ID | sk44159 |
| Date Created | 2010-02-07 |
| Last Modified | 2025-01-16 |
| Technical Level | General |

## Solution

Follow the below suggested solutions when having problems with downloading files from the Check Point Support Center.

Note - To download some of the files (usually Software Downloads), you must have a [Software Subscription or Active Support plan](https://www.checkpoint.com/support-services/support-plans/). Documents are usually available to everyone.

Show All

* After I clicked a download link, the web page shows "You are not entitled to download this file", or "Insufficient Privileges for this File".  
  > To download this file:
  > 1. You must [sign in](https://usercenter.checkpoint.com) to the Check Point User Center (the top right corner must show "*Welcome: \<Your Full Name\>*").
  >
  >    If you are not registered yet, then sign up.
  >
  >    **Note** - If the top right corner already shows your full name, try to sign out and sign in again. Try an Incognito / Private window.
  > 2. You must have a Software Subscription or a valid Support Contract in your User Center Account.
  >
  >    To learn more about the available Support options: [Support Programs and Plans](https://www.checkpoint.com/support-services/support-plans/).
  >
  > If this issue continues, contact Check Point Account Services in one of these ways:
  > * by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
  > * by phone:
  >   * Americas: +1-972-444-6600 - option 3 - option 5
  >   * International: +972-3-611-5100 - option 3 - option 5

  <br />

* An error appears when I try to open a **.tgz** file that I downloaded from the Check Point Support Center.  
  > This problem is caused by an issue with Microsoft Internet Explorer and WinZip.
  >
  > Check Point recommends using the "Save Target As" option when downloading a file in Internet Explorer, and then opening the file from the local disk.

  <br />

* The size of the downloaded file does not match the file size that is listed on the download page.  
  > This problem is probably caused by a local network problem. The download might be interrupted by local Firewall/Anti-Virus software, proxy server, connection issues with your ISP, etc.
  >
  > If you encounter this problem, try to download the file from another network.
  >
  > To make sure you have the complete file, you can compare the file size and MD5 values to the information listed on the download page.

  <br />

* Google Chrome changes the \***.tgz** file extensions to \***.gz**.  
  > This problem is a Google Chrome issue which is not related to Download Center and Check Point.
  >
  > This issue has been fixed. Update Google Chrome to the latest version.
  >
  > More on the issue can be found here:
  >
  > <http://code.google.com/p/chromium/issues/detail?id=1503>
  >
  > <http://code.google.com/p/chromium/issues/detail?id=136305>
  >
  > Note - Renaming the **.gz** extension to **.tgz** should also work around the issue.

  <br />

<br />

If you wish to evaluate Check Point Software products, please [click here](https://www.checkpoint.com/trials/).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content