> Source: [sk43807](https://support.checkpoint.com/results/sk/sk43807)

# sk43807 - Anti-Virus / URL Filtering / IPS update fails on the Standby member of ClusterXL in High Availability mode

| Property | Value |
|----------|-------|
| Solution ID | sk43807 |
| Date Created | 2010-01-06 |
| Last Modified | 2026-02-12 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Anti-Virus / URL Filtering / IPS update fails on the Standby member of ClusterXL because of a connectivity issue with the Check Point Database Server.

  <br />

* When the problematic Standby member becomes the Active member in the cluster, the updates work correctly.

* SmartView Tracker on Standby Gateway shows the below error:

  ```
  
  AB Update status: failed
  AB Update description: Update failed. Contract entitlement check failed. Gateway can not access internet 
  ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
  AB Next update description: The next try will be within one hour.
  AB DB version: 1709122113
  ```

* SmartView Monitor shows the following:

  ```
  
  IPS Update description: Update failed. Contract entitlement check failed. Gateway can not access internet 
  ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
  ```

## Cause

The Standby member is not able to communicate with the Check Point Database server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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