> Source: [sk43481](https://support.checkpoint.com/results/sk/sk43481)

# sk43481 - Unable to decrypt drive using recovery media

| Property | Value |
|----------|-------|
| Solution ID | sk43481 |
| Date Created | 2009-12-11 |
| Last Modified | 2017-04-12 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |
| Platform | Intel/PC |

## Symptoms

- Unable to decrypt drive using recovery media.

## Cause

There may be various causes for this error. Below are the most common causes:

* Decryption stuck at a certain percentage of the process

* Unable to boot to recovery media

* Recovery was much too fast

* No volumes found

* psMain error

* No recovery file

## Solution

This solution requires authentication. Please log in to view the full solution.

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