> Source: [sk43267](https://support.checkpoint.com/results/sk/sk43267)

# sk43267 - Recommendations on how to use Pointsec PC/FDE "USB SmartCard support"

| Property | Value |
|----------|-------|
| Solution ID | sk43267 |
| Date Created | 2009-11-19 |
| Last Modified | 2013-04-30 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * Having both USB Legacy support and FDE USB SmartCard support enabled can sometimes make the preboot environment freeze/hang depending on the hardware/BIOS it is installed on.
* Relying on Pointsec PC/FDE "USB SmartCard support" instead of on the BIOS to handle USB keyboard and mouse can be problematic on different hardware/BIOS versions.

## Cause

Different BIOS versions handle USB in different ways. Some BIOS versions may have problems with Pointsec PC/FDE hooking USB.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content