> Source: [sk39115](https://support.checkpoint.com/results/sk/sk39115)

# sk39115 - SmartDashboard cannot connect to Security Management server

| Property | Value |
|----------|-------|
| Solution ID | sk39115 |
| Date Created | 2009-04-14 |
| Last Modified | 2013-03-13 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |

## Symptoms

- Error: "The connection to SmartCenter server x.x.x.x has been refused because the database could not be opened"

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content