> Source: [sk35475](https://support.checkpoint.com/results/sk/sk35475)

# sk35475 - "masteradmin" account is locked after multiple failed login attempts

| Property | Value |
|----------|-------|
| Solution ID | sk35475 |
| Date Created | 2008-07-02 |
| Last Modified | 2013-06-04 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * "masteradmin" account is locked after multiple failed login attempts.
* Trying to change the password as per sk30954 fails to unlock the account.

## Cause

The account is locked because the User has either forgotten the "masteradmin" account password, or entered it incorrectly multiple times.

## Solution

This solution requires authentication. Please log in to view the full solution.

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