> Source: [sk35401](https://support.checkpoint.com/results/sk/sk35401)

# sk35401 - SmartView Tracker does not display any logs and the "Failed to open file fw.log" error pops up

| Property | Value |
|----------|-------|
| Solution ID | sk35401 |
| Date Created | 2008-06-30 |
| Last Modified | 2021-08-31 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS) |

## Symptoms

- * SmartView Tracker does not display any logs and a "`Failed to open file fw.log`" error pops up.
* SmartView Tracker does not display logs correctly.
* `fw logswitch` performed from SmartDashboard fails with a message "`Failed to obtain object of (blank)`".
* `fw logswitch` from CLI fails with "`Log switch failed`" message.

## Cause

There are three possible reasons for this:

* Some temporary issues with SmartView Tracker daemon (*cplmd*).
* Some of the log pointers are missing or corrupted.
* log directory or both CMA/CLM and Log directories in /var/log/mds_log/cma_name/log is missing

## Solution

This solution requires authentication. Please log in to view the full solution.

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