> Source: [sk33404](https://support.checkpoint.com/results/sk/sk33404)

# sk33404 - Configuring Native AD Password Remediation

| Property | Value |
|----------|-------|
| Solution ID | sk33404 |
| Date Created | 2007-08-13 |
| Last Modified | 2025-08-13 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- Once an AD user's password expires - the user cannot login to Mobile Access.

## Cause

Mobile Access does not enable the user to change the password once it has expired. However, Mobile Access can be configured to warn the user in advance and allow password change before expiration occurs.

## Solution

This solution requires authentication. Please log in to view the full solution.

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