> Source: [sk31583](https://support.checkpoint.com/results/sk/sk31583)

# sk31583 - How to escalate a Service Request

| Property | Value |
|----------|-------|
| Solution ID | sk31583 |
| Date Created | 2006-03-07 |
| Last Modified | 2024-01-23 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Solution

Follow these steps:

1. Log in to the [User Center](https://usercenter.checkpoint.com/usercenter/portal) account.  

2. Click on the '**Support/Services** ' tab - click on '**My Service Requests**':

   [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk31583/sk31583_My_Service_Requests.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk31583/sk31583_My_Service_Requests.png "Click the image to see it in full size in a new tab/window")   

3. Log in, if prompted.  

4. On the '**My Service Requests**' screen you will have two search options:

   * First section of the page - '**Service Requests - Summary** ' - displays Service Requests broken down by Status / Issue Type / Creation Dates.  

   * Second section of the page - '**Service Requests - Details** ' - displays *all* Service Requests and contains a *Search* field for free text search.

   Note: Clearing the box '*Only Service Requests created by me*' will allow you to view Service Requests opened by the selected company.
5. Locate the Service Request and open it.   

6. Click on the '**Request Manager Escalation** '.  

7. Enter the reason for the escalation, click on the '**Save** '.   
   An e-mail will be sent to the relevant manager.

You also can escalate a Service Request by contacting one of the Worldwide Technical Assistance Centers (TAC). Contact information can be found here:   
<https://www.checkpoint.com/support-services/check-point-tac-support-escalation-path/>

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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