> Source: [sk31580](https://support.checkpoint.com/results/sk/sk31580)

# sk31580 - How to reopen a closed Service Request

| Property | Value |
|----------|-------|
| Solution ID | sk31580 |
| Date Created | 2006-03-07 |
| Last Modified | 2025-04-08 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Solution

1. Log in to the [User Center](https://usercenter.checkpoint.com/usercenter/index.jsp)
2. Go to Support / Services  

3. Click "My Service request"  

4. Enter the Service Request number in the value field  

5. Select the Account  

6. In the "Status:", select "Closed"  

7. If needed, filter by the Period  

8. Click "Go"  

9. On the "Service Request" tab, on the right of the Service Request number, click "Reopen"  

10. In the "Reopen Justification:" section, enter the reason and click "Reopen"

For additional information call one of the Worldwide Technical Assistance Centers (TAC) at:

**Americas:** +1-972-444-6600, options 1 and 1

**International:** +972-3-611-5100

<br />

You may also contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

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