> Source: [sk31569](https://support.checkpoint.com/results/sk/sk31569)

# sk31569 - What is the best way to report a High Severity issue?

| Property | Value |
|----------|-------|
| Solution ID | sk31569 |
| Date Created | 2006-03-07 |
| Last Modified | 2017-01-18 |
| Technical Level | General |
| Products | Other |
| Versions | Not Version-Specific |

## Solution

High Severity issues are defined as an error that renders the product to fail, has a major system impact or has a substantial and material impact on your business.  

Examples of high severity issues include:  

The firewall module is not passing traffic, Gateway to Gateway VPN tunnel is down or core dumps and panic issues that render the firewall inoperable.  

If you feel you have a high severity issue, you can enter a service request via the SecureTrak Eservice @ www.checkpoint.com/sr site and provide as much information on the problem as possible, then call Check Point support at +1 972-444-6600 (Americas) / TAC +972-3-611-5100 (International). When you call Check Point, provide your ticket number and explain the severity of your issue (how it is currently impacting your business).

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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