> Source: [sk22585](https://support.checkpoint.com/results/sk/sk22585)

# sk22585 - How to add a user's e-mail address in the Check Point User Center

| Property | Value |
|----------|-------|
| Solution ID | sk22585 |
| Date Created | 2003-09-19 |
| Last Modified | 2025-06-11 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Solution

In the event your e-mail address changes, your new e-mail address must be added to the account as if adding a new user:

1. Log in to [User Center](https://usercenter.checkpoint.com/usercenter/index.jsp).

2. Go to **ASSETS/INFO** menu - click on **My Accounts**:

   [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk22585/My_Accounts1609110129.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk22585/My_Accounts1609110129.png "Click the image to see it in full size in a new tab/window")
3. In the **Details** section, click on the account, in which you wish to add the new user.

4. In the **UC Account Contacts** section, click on the **ADD CONTACT** link:

   [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk22585/Add_Contact_11609110129.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk22585/Add_Contact_11609110129.png "Click the image to see it in full size in a new tab/window")
5. In the ADD CONTACT window:

   1. Enter the new e-mail address.

   2. Select the user's authority - **Administrator** / **Licenser** / **Viewer**.

   3. If needed, check the relevant boxes - **Support Contact** / **Primary Contact**.

   4. Click on the **Save** button.

   [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk22585/Add_Contact_21609110130.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk22585/Add_Contact_21609110130.png "Click the image to see it in full size in a new tab/window")
6. New username and password will be generated by the system and e-mailed to you.

Note: Only an account Administrator has the necessary permissions to add new users to an account.

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

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