> Source: [sk22563](https://support.checkpoint.com/results/sk/sk22563)

# sk22563 - How to reset a Check Point User Center password and edit a User Center Profile

| Property | Value |
|----------|-------|
| Solution ID | sk22563 |
| Date Created | 2003-09-19 |
| Last Modified | 2026-09-25 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Solution

**Changing User Center Password**
---------------------------------

1. Sign in to the [User Center](https://usercenter.checkpoint.com/usercenter/index.jsp).
2. Click **Assets/Info**.
3. Under **My Info** , click **My Profile**.
4. Click **Change Password**.
5. Enter your current password.
6. Enter your new password.
7. Confirm the new password.
8. Click **Submit**.

**Editing User Center Profile**
-------------------------------

1. Sign in to the [User Center](http://usercenter.checkpoint.com/).
2. Click **Assets/Info**.
3. Under **My Info** , click **My Profile**.
4. Click **Edit Profile** below the Account Profile.
5. Update the required information (fields marked with an asterisk (\*) are mandatory).
6. Click **Submit**.

**If you forgot your password**
-------------------------------

<br />

1. Go to the User Center sign-in page.
2. Click **Forgot Password**.
3. Follow the instructions in the email you receive.  
4. After you reset the password, sign in and manage the account as described above.

<br />

**Note**: If you do not receive the password-reset email, verify that the email address associated with the account is correct. If the issue persists, contact Check Point Account Services.

If you need to reset Multi-Factor Authentication (MFA)
------------------------------------------------------

<br />

If you no longer have access to the device used for Multi-Factor Authentication (MFA), such as when the device is lost, damaged, replaced, or otherwise unavailable, you cannot reset MFA yourself.
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<br />

**To reset MFA:**

1. Open a ticket with Account Services.
2. Request an MFA reset for your User Center account.
3. After Account Services completes the reset, sign in to the User Center.
4. Follow the prompts to configure MFA on your new device.

> **Note:** MFA resets can only be performed by Check Point Account Services. Self-service MFA reset is not available.

<br />

**Contact Check Point Account Services**
----------------------------------------

* Create a [Non-Technical Service Request](https://help.checkpoint.com/)
* Call:
  * Americas: +1-972-444-6600 - (Option 3, then Option 5)
  * International: +972-3-611-5100 - (Option 3, then Option 5)

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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