> Source: [sk22560](https://support.checkpoint.com/results/sk/sk22560)

# sk22560 - How to obtain support related to the Check Point User Center

| Property | Value |
|----------|-------|
| Solution ID | sk22560 |
| Date Created | 2003-09-19 |
| Last Modified | 2019-02-21 |
| Technical Level | General |
| Products | User Center |
| Versions | Not Version-Specific |

## Solution

To obtain support related to the [Check Point User Center](https://usercenter.checkpoint.com/usercenter/index.jsp), please contact Check Point's Account Services. Account Services can assist you with questions concerning your User Center account, products, support registration and licensing issues.

* Contact Check Point **Account Services** via:   

  * Phone number: (US) +1-972-444-6600, option 5   

* For Pre-Sales product support, contact your reseller, locate a partner online, or contact our Sales team. To locate a Check Point partner go to ["Buy"](http://cgi.us.checkpoint.com/locator/AdvancedSearch.asp). To contact a Check Point Sales representative go to ["Contact Us"](http://www.checkpoint.com/corporate/contact_list.html).   

* For product related Technical Assistance, open a Service Request in your User Center account and click on the "Support" link and select "Create Service Request". For additional information review ["How to open a Service Request (SR)"](primus://:sk31559/).   

  When an issue needs immediate attention, contact Check Point **Worldwide Technical Assistance Centers** via:   

  * Phone numbers: (US) +1-972-444-6600 and select appropriate option according to product, (International) +972-3-611-5100   
    or
  * e-mail: [support@checkpoint.com](mailto:support@ts.checkpoint.com)

A registered and valid Software Subscription and Technical Support contract or Enterprise Support contract must be registered in the User Center account. The person requesting support must be listed as a designated support contact on the "Account Contacts" page under "Assets/Info" tab. If you do not have a Technical Support contract with Check Point, contact your reseller for further assistance.

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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