> Source: [sk185259](https://support.checkpoint.com/results/sk/sk185259)

# sk185259 - After Jumbo Hotfix Upgrade Mobile Access rule stopped working

| Property | Value |
|----------|-------|
| Solution ID | sk185259 |
| Date Created | 2026-08-10 |
| Last Modified | 2026-08-11 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Users can connect to Mobile Access/SNX.

* After the connection, the users do not have access to internal resources - the traffic hits the cleanup rule instead of the dedicated rule.

* Affected versions:

  [R81.20 Jumbo Hotfix Accumulator](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/R81.20/Introduction.htm) Take 158  

  [R82 Jumbo Hotfix Accumulator](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/R82.00/Introduction.htm) Take 11  

  [R82.10 Jumbo Hotfix Accumulator](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/R82.10/Introduction.htm) Take 36

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it. For faster resolution and verification, collect these files:  

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instruction** Refer to [How to Install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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